At Kaniparo.com, we are committed to delivering high-quality pharmaceutical and cosmetic products with transparency and integrity. Please read our Cancellation and Refund Policy carefully before placing your order, especially as it pertains to international shipments and regulated healthcare products.
1. Order Cancellations
Before Dispatch
- Orders can be cancelled within 24 hours of confirmation, provided the products have not been dispatched.
- To cancel your order, please email us immediately at info@kaniparo.com or contact our customer care team via WhatsApp or call.
After Dispatch
- Once an order has been shipped or handed over to the courier/export agent, cancellation is no longer possible.
- For custom, bulk, or private-label orders, cancellations are not allowed after payment confirmation.
2. Refund Policy
Due to the sensitive and regulated nature of pharmaceutical and healthcare products, we do not offer refunds unless under the following conditions:
3. Non-Refundable Conditions
We cannot offer refunds in the following cases:
- Change of mind after dispatch.
- Delays caused by customs clearance, third-party logistics, or international regulations.
- Opened, used, or tampered products.
4. Return Logistics (if applicable)
If a return is authorized by our team, the product must be:
- In its original, unopened, and unused condition.
- Returned with all original documentation and packaging.
- Shipped at the customer’s expense unless otherwise agreed upon.
We recommend using a trackable shipping method and retaining proof of return.
5. Contact Us
For any issues related to cancellations or refunds, please contact:
📧 Email: info@kaniparo.com
📞 Phone/WhatsApp: +91-8421244278
🕒 Business Hours: Monday–Saturday, 10 AM – 6 PM IST
Disclaimer
Kaniparo reserves the right to amend this policy at any time without prior notice. By placing an order, you agree to the terms outlined in this Cancellation & Refund Policy.