At Kaniparo.com, we are committed to ensuring timely and secure delivery of your orders. This Shipping & Delivery Policy outlines the terms under which we process and ship orders placed through our website, WhatsApp, or by quotation.
1. Shipping Coverage
We offer worldwide shipping for all our products, including Ayurvedic, Allopathic, Cosmetic, Personal Care, and Beauty items.
Please note that shipping availability may be subject to restrictions in certain countries based on local import laws and regulatory approvals. It is the customer’s responsibility to ensure that products ordered are permitted in their country.
2. Order Processing Time
- All confirmed orders are typically processed within 2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Estimated Delivery Time
- Delivery timelines vary depending on the shipping partner, destination country, and customs clearance.
- While we strive to ensure prompt delivery, Kaniparo.com does not guarantee exact delivery dates, especially for international shipments.
4. Shipping Partners
We ship using trusted delivery services, including:
- India Post
- FedEx
- DHL
The choice of shipping partner is determined by destination, order type, and service availability.
5. Shipping Charges
- Shipping charges are calculated separately based on the weight, dimensions, and delivery location.
- We do not offer free shipping. All applicable shipping costs will be communicated at the time of order confirmation.
6. Customs & Import Duties
- All customs clearance, taxes, duties, and import regulations are the sole responsibility of the customer.
- Kaniparo is not liable for delays, confiscations, or additional charges imposed by customs authorities in the destination country.
7. Delays & Non-Delivery
- We are not responsible for delays caused by customs processing, regulatory requirements, public holidays, or remote delivery locations.
- No refunds will be provided for delays beyond our control once the shipment has been handed over to the courier.
8. Tracking & Notifications
- Once your order is dispatched, a tracking number will be sent to you via WhatsApp.
- We also provide order updates including dispatch, transit status, and delivery confirmation where possible.
9. Signature & Delivery Terms
- All shipments require a valid signature upon delivery.
- If the customer is unavailable, the courier will attempt re-delivery or may contact you directly.
- In cases of failed delivery, resolution depends on customer cooperation with the courier for re-attempts or pickup.
10. Unclaimed or Returned Orders
- If an order is returned due to non-availability, incorrect address, or refusal to accept, the shipping cost is non-refundable.
- Any re-shipment request will incur additional shipping charges, to be borne by the customer.
11. Contact Us
For any shipping-related queries, please reach out to us:
📧 Email: info@kaniparo.com
📞 WhatsApp/Call: +91-8421244278
🕒 Working Hours: Monday to Saturday, 10 AM – 6 PM IST